Refund policy

Eligibility

• Items must be in original condition, unused, and include all accessories (e.g., product card, outer case/packaging).

• If an item shows signs of use, N-Shop may refuse the exchange or return.

Shipping Fees

• Change of mind: the customer pays the return shipping fees.

• Manufacturing defect: N-Shop pays the return shipping fees.

Refund Methods

Refunds for returned items are issued via one of the following:

• Vodafone Cash

• Bank transfer

Refunds are processed after the returned item is received and inspected.

Exchange/Return Window

• You may exchange or return your item within 14 days from the date you received your order.