Are the products imported or local?
90% of our products are importet with high quality – we are official distributors of original products such as Arctic Hunter (men’s bags) and LeQueen (baby bags).
Is there a warranty on the products?
Original bags have a full year warranty from N-Shop against manufacturing defects.
If I find a problem with the product or a manufacturing defect, can I replace or return the product?
The customer has the right to exchange or return the products within 14 days from the date of receiving the order. we advise to review Return or exchange terms page.
Can I Know which day the order will be delivered?
Unfortunately, no, we guarantee you that the order will be delivered within the mentioned time period, but the exact timing of the delivery will be with the representative of the shipping company who will contact you before delivery.
Will i receive a call from the representative before delivery?
The representative of the shipping company will contact you through a phone call or by sending a message in the morning to make sure that you are at the address and arrange with you the appropriate time to deliver the order.
Can I open the shipment before receiving?
Yes – to ensure the safety of the product and that the product fully conforms to the specifications it is requesting in terms of size, color and model.
Is there a visa payment?
Yes, with a fully secured checkout.
If the product has a problem, can I return it?
Oh, of course, and we will bear the full shipping costs
If I don't like the product - can I return it?
Do you have a page on Amazon / Jumia / Noon?
We have a page on all the mentioned platforms.